KeYouYun ERP provides a blacklist function. If the seller encounters frequent buyer returns, refunds, malicious bad reviews (unreasonable requirements, peers, etc.), suspected credit card fraud, malicious threats, blackmail, non-payment of orders, remote areas, etc. The problem caused the store to be damaged. You can mark this buyer as a blacklist, so that new orders can promptly warn malicious buyers and prevent economic damage.
unregistered? Registered for KeYouYun ERP (Official Shopee Free Shipping / Freight Forwarding Software)
1. Blacklist warning
1. Click the menu on the left and click to enter the order page;
2. If the buyer’s name is black, the buyer is marked as a blacklist, there is malicious shopping behavior, and the mouse can be displayed on the buyer’s name to display the reason for the marking.
Note: The blacklist mark only serves as a warning (it cannot intercept the buyer’s order), and the seller needs to handle it according to the reason of the mark.
2. How to mark / remove the blacklist
Mark blacklist
Click on the left menu to enter the order page. For buyers with malicious shopping behavior, you can click the “Add to Blacklist” button and select the reason for marking. Finally, click the “Confirm” button to mark this buyer as a blacklist. This buyer can be alerted when there are new orders.
Remove blacklist
Click on the left menu to enter the order page. Buyers who have joined the blacklist can click “Remove Blacklist” to dismiss this buyer’s blacklist warning.
3. Blacklist management (support Blacklist Cloud)
My blacklist
Click on the left menu to enter the blacklist page, you can see the buyers who have marked the blacklist, or you can remove the blacklist from the buyer.
Cloud Blacklist
Click on the left menu to enter the blacklist page, you can see the cloud blacklist data. After the cloud blacklist is turned on, malicious buyers will be displayed as blacklist identifiers in new orders to alert sellers.
